Privacy policy

What we collect, why, who else sees it, and what you can ask us to do with it. Written to match Canada's private-sector privacy law (PIPEDA) and BC's PIPA.

Who we are

This website is published by Blue Wave Play, Redmond, United States (publisher and advertiser). Contact for privacy questions: hello@bluewaveplay.com.

What we collect through the request form

When you send a room request we receive what you type: your name, email, optional phone number, number of guests, dates, room preference, notes, the reason for the trip, your consent to be contacted, and the page you sent it from. We use this only to answer your request, check availability and rates with the hotel or a booking partner, and pass your details to them if you decide to book. We keep a request only as long as we need it to deal with the request and any questions about the stay that follows, and then delete it; you can ask us to delete it sooner.

The form is processed by a small service on our own server and forwarded to our desk's internal system. It is not shared with advertisers. We never ask for card numbers.

Google Tag Manager and Google Ads

This site advertises through Google Ads and has Google Tag Manager installed (container GTM-MBSKMJVL). Tag Manager can load Google's measurement tags, which use cookies such as _gcl_au and _ga to understand which ads lead to room requests.

We use Google Consent Mode. Before you make a choice, all Google storage is set to denied: no advertising or analytics cookies are written.
Tag Manager itself loads a few seconds after the page or on your first interaction, so that the page stays fast. Even then, nothing is stored until you accept.
If you click Accept in the banner, consent is updated to granted and Google may set its cookies. If you click Decline, nothing changes and the site works the same.
Your choice is kept in your browser's local storage for six months. You can change it at any time with the Manage cookies link in the footer.
When the request form is sent successfully, the page records an event called glacier_request so that we can count requests, without your details.

Google Maps

On the homepage the map is a drawing until you press the button to load it. Only then does your browser contact Google Maps, which receives your IP address and may set its own cookies. On the getting-there page the map is embedded directly, below the first screen; it loads when you scroll to it. Links that say Open in Google Maps take you to Google's own site.

Hosting and delivery

The site is hosted on a DigitalOcean server in Toronto and delivered through Cloudflare. Like any web server, they process technical data such as IP addresses and request logs to deliver pages and protect against abuse. Fonts and images are served from our own server, not from third-party font services.

Your rights

You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it, by writing to hello@bluewaveplay.com. We answer within 30 days. If you are not satisfied, you can complain to the Office of the Privacy Commissioner of Canada or, in British Columbia, to the Office of the Information and Privacy Commissioner for BC.

Children

This site is not aimed at people under 19 and we do not knowingly collect their information.

Changes

If this policy changes, the date at the top of the page changes with it.